Documented Cases
The record.
Each case on this site is documented with primary sources: emails, recordings, court filings, and screenshots. Claims without documentation are not published.
RPM Living / Axis Crossroads
Cary, NC — Wake County Case No. 26CV015708-910
This case involves a 4.5-year tenant who was eviction-filed after a mandatory migration to Bilt Rewards blocked his payments — a platform RPM Living's own emails confirm was "not fully operational." RPM Living then refused payment in writing while the nonpayment case was active.
Timeline of Events
Lease signed under Bainbridge/BlueMoon
Lease explicitly lists in-office payment and RentCafe as accepted payment methods. No mention of Bilt Rewards. RPM Living later eliminated both methods without contractual authority.
RPM Living confirms Bilt not recognizing property
Email from RPM Living confirms Bilt Rewards was not recognizing the property from day one of the mandatory migration. This is the beginning of the documented failure.
RPM Living confirms platform "not fully operational"
Written confirmation from RPM Living that Bilt Rewards was "not fully operational." Tenant had been making contemporaneous objections prior to this date, distinguishing the situation from buyer's remorse.
Automated eviction notice generated / lease renewal sent simultaneously
On the same day, RPM Living sent a lease renewal confirmation and generated an unsigned eviction notice. No human was reviewing the file. The process was entirely automated.
Cure deadline in notice (never received)
The 5-Day Notice to Vacate's own cure deadline. The tenant had not yet received the notice at this point.
Defective notice delivered — after its own deadline
William Carrion emailed the notice screenshot ("for your reference, a copy of that notice is attached") — two days after the cure deadline had already passed. The notice is unsigned, contains the wrong lease date, states an incorrect rent amount, and was delivered after its own cure period expired. Five independent defects.
Payment blocked — timestamped screenshot
Timestamped screenshot documents payments blocked in the Bilt platform. Two days before the eviction filing.
Summary ejectment filed
RPM Living files Case No. 26CV015708-910 in Wake County. Filing came exactly 9 days after the tenant's documented complaints reached RPM Living's CEO. Audio recording confirms tenant's account had already been flagged "evicted" in RPM Living's system before this legal filing — meaning the payment block preceded any legal authority to act.
RPM Living refuses payment in writing
While an active nonpayment eviction case is pending, RPM Living refuses payment in writing. A plaintiff in a nonpayment suit refusing the payment they sued to collect. This document is preserved.
Evidence Index
| Mar 20 email | RPM Living confirms Bilt not recognizing property |
| Apr 1 email | RPM Living written admission platform "not fully operational" |
| Apr 22 screenshot | Timestamped payment block — two days before filing |
| Audio recording | Staff confirms account flagged "evicted" before legal filing |
| Apr 28 email | Written refusal of payment during active nonpayment case |
| Mar 2024 lease | BlueMoon/Bainbridge lease listing in-office and RentCafe as accepted methods |
Legal Tracks
Summary Ejectment Defense
Wake County Case No. 26CV015708-910. Attorney Matt Huffman, The Oak Firm.
G.S. 75-1.1 Counterclaim
Superior Court unfair and deceptive trade practices action. Settlement must be narrowly scoped to preserve this claim.
Regulatory Complaints
NC AG, CFPB, FTC, NC Real Estate Commission, NC State Bar. See the docket for status.