Company Profiles

Named and documented.

Every company on this page is named because their conduct is documented. Claims are sourced. Nothing here is speculation.

Property Management

RPM Living

Active Case

RPM Living is one of the largest third-party residential property management companies in the United States, managing tens of thousands of units across multiple states. In North Carolina, RPM Living manages Axis Crossroads in Cary under owner Cary Crossroads Owner LLC.

Documented conduct in the Axis Crossroads matter:

  • Mandated migration to Bilt Rewards as the sole rent payment platform, eliminating in-office payment and RentCafe without contractual authority
  • Confirmed in writing on March 20, 2026 that Bilt was not recognizing the property
  • Confirmed in writing on April 1, 2026 that the platform was "not fully operational"
  • Generated an unsigned, defective eviction notice on April 8 — the same day a lease renewal was sent — with no human review of the file
  • Filed summary ejectment (26CV015708-910) on April 24, nine days after documented complaints reached the CEO
  • Flagged the tenant's account "evicted" in RPM Living's internal system before the legal filing — confirmed by staff audio recording
  • Refused payment in writing on April 28 while an active nonpayment eviction case was pending
Key Personnel — Axis Crossroads Matter
William Carrion On-site Assistant Manager — delivered defective notice, confirmed non-assistance directive
Eric Chilton Regional VP, Charlotte
Lynne Churillo SVP Operations
Quinn Powell EVP Client Services
Jason Berkowitz CEO — complaints documented as reaching Berkowitz nine days before filing

Law Firm — Charlotte, NC

Loebsack & Brownlee, PLLC

NC State Bar Complaint Pending

Charlotte-based law firm representing Cary Crossroads Owner LLC / RPM Living in the Wake County summary ejectment matter. Attorney of record: Daniel Root.

Conduct in this matter is subject to NC State Bar review, including conduct relating to the circumstances of the filing and representation of a plaintiff seeking eviction for nonpayment under conditions documented in writing as created by the plaintiff.

Key Personnel
Daniel Root Attorney of record — Wake County Case No. 26CV015708-910. NC State Bar complaint pending.

Fintech Platform — New York, NY

Bilt Rewards

CFPB & FTC Complaints Pending

Bilt Rewards is a rent payment and rewards platform that enables tenants to pay rent via a Bilt-issued credit card, earning points redeemable for travel and other rewards. Property managers who partner with Bilt receive transaction-based revenue from tenant enrollment.

Documented issues:

  • Wells Fargo ended its banking partnership with Bilt in 2024 amid documented fraud losses. Wells Fargo was Bilt's primary banking partner and co-issuer of the Bilt credit card.
  • Hundreds of CFPB complaints document payment failures matching the pattern described in the RPM Living case
  • Property managers receive undisclosed financial benefits from mandating tenant enrollment — a conflict of interest not disclosed at enrollment
  • RPM Living's own written communications confirm the Bilt platform was non-functional at the Axis Crossroads property from the date of mandatory migration